Service Allergie Suisse attaches great importance to the protection of your data and the protection of your privacy. The following information is provided to inform you about the collection and/or use of individual information or data within the scope of the use of our website www.service-allergie.ch.
The following explanations refer exclusively to our aforementioned website. We assume no responsibility and deny all liability for links, for example, on advertising banners, which lead from our website to websites of third parties. You are solely responsible for clicking on an external link.
1. Consent of the user when visiting our websites
Please note that by visiting and using our websites, you give your consent to the processing of your personal data within the scope of the following data protection declaration and the applicable data protection law principles.
2. Address for questions about data protection
Service Allergie Suisse
3. Collection of data on the websites
3.1 Anonymous data collection
If you visit our website without providing any personal information, the only data stored will be data that does not show any connection to your person. This data is used solely for the statistical, quantitative and qualitative evaluation of our pages, so that we can improve the content of the website.
3.2 Processing of personal data
Within the scope of your customer profile, we collect only the following data, although not all of this data will be collected in every case (e.g. password).
The processing of your personal data on the websites takes place exclusively in the factual context of an enquiry submitted by you, for error correction and/or improvement of our web appearance, as well as for internal statistical purposes, if necessary.
Insofar as no further explicit processing is mentioned in this data protection declaration, the following list is exhaustive:
- Any information that you explicitly provide in connection with the subscription to our News-Service or by using the contact form: name, address, contact details;
- IP address;
- Browser version and type used;
- Date/time of the ;
We do not carry out profiling in the sense of a fully automated evaluation and interpretation of your personal data. We also do not create personality profiles.
3.3 Handling of personal data
The personal data that you provide as a subscriber to the news service or through the contact form, e.g. for inquiries etc. to Service Allergie Suisse shall remain strictly confidential, shall not be sold, rented, swapped, nor be given to third parties in any way. Service Allergie Suisse exclusively uses the data for further processing your request, also for quantitative measurement for our statistics and for sending you information.
You have the right to revoke or delete your data at any time; for more information see Chapter 11. Contact the address mentioned in Chapter 2.
All employees of Service Allergie Suisse are obliged to maintain confidentiality in accordance with the data protection regulations. This is an integral part of the employment contract and the personnel regulations.
4. News-Service, Push News, Timestopper "Save The Date"
We will send you occasional e-mails with information about our services.
You can unsubscribe from the news-service at any time. You will find the message "Unsubscribe news-service" in the footer of the news-service. If you unsubscribe your data will be deleted.
In the run-up to events, we will write to you by e-mail with a so-called "Save The Date" to draw your attention to the date of an upcoming event. Only users who are interested in one of our services or offers and have, therefore, left their contact data or are in contact with us in any other form will be contacted.
5. Transmission of personal data
The transmission of the entered data via the contact forms from your computer to a server at our partner, the full-service web agency WeServe AG, 3097 Bern-Liebefeld, is encrypted. The data entered in the contact form will not be saved on your computer (no cookie or similar).
Despite encryption, absolute security is not possible. The server forwards your data entered in the contact form by e-mail for processing. These e-mails are not encrypted.
The use of e-mails is not technically secure; e-mails may not be delivered. When e-mails are transmitted, they can leave national borders, even if the sender and recipient are in the same country. The confidentiality of e-mails cannot be guaranteed if encryption is missing or insufficient. Unencrypted e-mails are, therefore, not suitable for sending confidential information.
By using the contact form or by sending an e-mail, you agree to communication via e-mail with knowledge of the risks described.
6. Storage of your data
Our web agency, WeServe AG, hosts the systems and data itself. The servers are located in Switzerland, are physically accessible exclusively by the web agency, WeServe AG, and are shielded as well as possible against unauthorised external access.
7. Information, correction
You have the right to see the information we have stored about you free of charge and at any time, as well as the right to correct that information. Please contact us regarding this. You will find our contact details in Section 2 of this data protection declaration.
8. Right of revocation and deletion
8.1 Revocation and deletion in general
You can revoke your consent to this data protection declaration at any time and request the deletion of your personal data. Please contact us regarding this. You will find our contact details in Section 2 of this data protection declaration.
A deletion request for your profile in the user database of the data recorded via the websites is possible at any time. If you wish a complete and final deletion, your data will also be deleted in our address management system Cobra.
If a contractual relationship is still pending at the time of receipt of your cancellation and deletion request, your personal data will be processed further until the order has been completely processed. Your revocation under data protection law has expressly no influence on the processing of existing contractual relationships and is not regarded as an extraordinary reason for termination.
8.2 Confirmation of the correction, deletion or blocking of addresses
You will be informed by e-mail as soon as your address has been corrected, deleted or blocked as requested.
Cookies are small text files, usually consisting of letters and digits, which are sent when visiting a website and stored in the user's browser. We also use the technologies common to most websites.
Cookies help make our offers more user-friendly, efficient and secure. The files allow certain information to be recorded. For example, if you visit our pages repeatedly, the browser you are using will return the contents of the cookie. This allows us to be notified in anonymous form that you have already visited our site.
Certain cookies are automatically deleted at the end of the browser session (so-called session cookies), others are stored for a specified time or permanently in the user's browser and then delete themselves independently (so-called temporary or permanent cookies).
We use the following types of cookies
- Cookies used to identify or authenticate our users;
- Cookies that store user preferences (e.g. search or language settings);
- Cookies that store data ensure interference-free playback of video or audio content.
We use analysis cookies to record and statistically evaluate usage behaviour (e.g. pages visited, sub-pages visited, search queries made, etc., including clicked advertising banners of our sponsors and cooperation partners). These cookies enable us to count visits and determine sources of access to measure and improve the performance of our website. They help us answer the questions of which pages are most popular, which are least used and how visitors move around the website. All information collected by these cookies is aggregated and therefore anonymous.
You can disable or remove cookies using tools that are available as part of most commercial browsers. Preferences must be set separately for each browser you use, with different browsers offering different functionalities and options; see section Technical Notes.
Please note, however, that our online offers may not function or may only function to a limited extent if cookies are disabled.
10. Google Analytics
However, if IP anonymisation is activated on this website, your IP address will be truncated by Google within the member states of the European Union or in other countries that are contracting parties to the Agreement on the European Economic Area.
The full IP address will be sent to a Google server in the USA and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate the use of websites, to compile reports on website activities and to provide the website operator with further services associated with the use of the website and the internet.
The IP address sent by your browser for the purposes of Google Analytics is not combined with any other Google data.
You can also object to the collection or evaluation of your data by this tool by downloading and installing the browser plugin available under the following link: Browser plugin
However, we would like to point out that Google Analytics is an important tool for us with which we can regularly measure and analyse the quality of our websites based on visitor numbers and visitor behaviour.
11. Google Maps
This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of map features by visitors. For more information about Google's data processing, please refer to the Google Privacy Notice. There you can also change your personal privacy settings in the privacy center.
We use the web analysis service Hotjar of Hotjar Ltd ("Hotjar") for our websites. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd., Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta). Using this tool, movements on our website can be traced (so-called heatmaps). For example, you can see how far users are scrolling and which buttons users click, and how often. Furthermore, the tool also allows feedback to be obtained directly from the users of the website. In this way, we gain valuable information to make our websites faster and more customer-friendly.
When using this tool, we pay particular attention to the protection of your personal data. This way we can only see which buttons are clicked on, the course of the mouse, how far the mouse scrolls, the screen size of the device, device type and browser information, location (only the country) and the preferred language to display our website.
Hotjar offers every user the option of using a "Do Not Track header" to prevent the use of the Hotjar tool so that no data is recorded on the visit to the respective website. Detailed instructions with information about your browser can be found at https://www.hotjar.com/opt-out.
13. Changes to this data protection declaration
Changes to this data protection declaration are effective from the time of their publication on our website. The processing of personal data collected under an older data protection declaration is carried out in accordance with this data protection declaration.
As of June 2020