Questions and answers about products and services

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Food and beverages

What criteria are tested for products with the Allergy Seal of Quality?

In order for food and beverages to be certified, at least one allergenic ingredient (e.g. gluten or lactose) must be demonstrably removed by suitable processes so that a certain limit value is not exceeded. The establishment must also have an appropriate allergen management system in place. Under certain conditions, foods and beverages that do not naturally contain the allergenic substance can also be certified.

You can find the criteria for food here


Why can’t all foods suitable for me be certified?

The Food Law prohibits claims that promise a benefit of a product that all comparable foods also have. This is called protection against deception. This is why, for example, certain foods that naturally do not contain lactose may not be advertised or certified as "lactose-free". Furthermore, certification with the Allergy Seal of Quality is voluntary. We start a certification process only if we receive an application for it.


Are products with the Allergy Seal of Quality generally healthier for the general population?

The Allergy Seal of Quality is intended to make it easier for people with allergies and intolerances to choose suitable foods for themselves. The widest range of foods possible should be available. As part of the certification process, we check whether a food is suitable for a specific allergy or intolerance. Other health aspects are not included in the assessment.


Are the products with the Allergy Seal of Quality completely allergen-free?

In order to be certified with the Allergy Seal of Quality, a food must be suitable for at least one allergy or intolerance (e.g. example a celery allergy or a lactose intolerance). The Allergy Seal of Quality does not indicate that the product is safe for all allergies and intolerances. We therefore recommend that you always check the claims (e.g. "lactose-free", without celery") on the front of the packaging. If the claim you are looking for is not on the packaging, it is essential to also read the list of ingredients on the back. Allergens are clearly declared there.


For which allergies or intolerances are products with the Allergy Seal of Quality available?

In principle, all 14 declarable allergens can be labelled. The applicant for the Allergy Quality Seal decides which claims (e.g. "gluten-free", "lactose-free" and without milk) they would like to have certified. The product database on our website provides a good overview of which allergies and intolerances the products are suitable for. The claims "histamine-free" or "fructose-free" are not possible with the Allergy Quality Seal.


Why do products with the Allergy Seal of Quality sometimes have traces of allergens?

It is important that products with the Allergy Seal of Quality never have traces of the allergen that is being advertised. For example, traces of wheat or spelt are not allowed in gluten-free foods. However, certified products may contain traces of other allergenic ingredients because a person with a lactose intolerance, for example, does not automatically have avoid all other allergenic ingredients that require declaration. In this way, a wide range of controlled and certified foods can be offered to the various people affected.

See question: Are the products completely allergen-free?


Are the products low in FODMAP?

Low FODMAP is not a criterion for certification. Among lactose- and gluten-free products, there may be foods that are also low in FODMAP; FODMAP stands for "fermentable oligosaccharides, disaccharides, monosaccharides, and polyols". This can be judged from the list of ingredients.          


Are additives (E numbers) allowed?

Additives – also known as E-numbers – are allowed as long as they are not derived from allergenic ingredients that are advertised as “free from” on the packaging.

 

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Cosmetics

What criteria are tested for products with the Allergy Seal of Quality?

In order for cosmetics to be certified, they must contain the 26 potentially allergenic substances only in very limited quantities. The Allergy Seal of Quality bans them at concentrations 10 times lower than the Swiss law.

The criteria for cosmetics as well as a list of ingredients that are permitted only to a limited extent can be found here


Are natural cosmetics generally allergen-free?

No. Substances such as plant extracts in natural cosmetics can also trigger allergies.


Are all products with the Allergy Seal of Quality fragrance-free?

Products certified with the Allergy Seal of Quality do not necessarily have to be fragrance-free. However, among the certified cosmetics, there may be products that are also fragrance-free.

See question: What criteria are tested for products with the Allergy Seal of Quality?

 

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Technical products/household appliances

What criteria are tested for products with the Allergy Seal of Quality?

In order for technical products to be certified, allergens must be kept away from allergy sufferers in accordance with a specified percentage through removal (vacuum, washing), filtration (filtration), or retention (barrier). However, certified vacuum cleaners do not necessarily have to be equipped with a dust collection bag.

You can find the criteria for technical products here.
 

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Textile products

What criteria are tested for products with the Allergy Seal of Quality?

Depending on the desired claim (e.g. for sensitive skin), the applicable requirements regarding chemical and mechanical irritation of the skin must be observed. Requirements for latex and latex substitutes, silk, and textile floor coverings are also regulated.

You can find the criteria for textile products here
 

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Detergents and cleaning agents

What criteria are tested for products with the Allergy Seal of Quality?

In order for detergents and cleaning agents (chemical products) to be certified, they must contain the 26 potentially allergenic substances only in very limited quantities. The Allergy Seal of Quality bans them at concentrations 10 times lower than the Swiss law.

The criteria for detergents and cleaning agents as well as a list of ingredients that are permitted only to a limited extent can be found here


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Encasings

What criteria are tested for products with the Allergy Seal of Quality?

In order for mite protection covers (encasings) to be certified, allergens must be kept away from allergy sufferers in accordance with a specified percentage by retaining the allergens (barrier).

You can find the criteria for encasings here
 

Do the materials of the various certified encasings (mite protection covers) differ?

The materials and weave may differ, but this does not affect the permeability of mite allergens. Fabric samples can be ordered from the manufacturers. You will find the contact details at the bottom of the respective product (link).
 

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Restaurants

What criteria are tested for products with the Allergy Seal of Quality?

For restaurants to be certified, menus that are optimised or suitable for at least one allergy or intolerance must be offered. The restaurant must also have an appropriate allergen management system in place.

You can find the criteria for restaurants here

I know a restaurant that offers gluten- and lactose-free food. Why is it not certified?

The certification is voluntary. The restaurant decides for itself whether it wants to be certified. We offer independent inspection and thus additional security for the guests. If a restaurant would like to be certified, it is welcome to contact us.


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Interiors

What criteria are tested for products with the Allergy Seal of Quality?

In order for indoor spaces to be certified, they must, among other things, have smooth-surfaced floor coverings, and pollen grilles must be fitted to the windows. Pets as well as certain allergenic plants and smoking are prohibited in the respective rooms.

You can find the criteria for interiors here


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Hotel rooms

What criteria are tested for products with the Allergy Seal of Quality?

In order for hotel rooms to be certified, they must, among other things, dispense with textile furniture and curtains. Mite-proof mattress, duvets, and pillow covers must also be provided.

You can find the criteria for hotel rooms here


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