Questions and answers about the Allergy Seal of Quality

Who is Service Allergie Suisse?

Service Allergie Suisse is a Swiss company based in Bern. We are an independent certification body for the Allergy Seal of Quality. We certify and award the Allergy Seal of Quality for consumer goods and services that are manufactured for and sold to people with allergies and intolerances.           

                                   

What is the Allergy Seal of Quality?

The Allergy Seal of Quality is an internationally recognised and protected trademark for special products and services that are suitable for people with allergies and intolerances. The Allergy Seal of Quality is owned by Service Allergie Suisse.                       

 

What does the "aha!" stand for in the Allergy Seal of Quality?

The aha! Swiss Allergy Centre founded the company Service Allergie Suisse in 2006. It is a subsidiary of the aha! Swiss Allergy Centre and awards the Allergy Seal of Quality.           

What is the difference between the Allergy Seal of Quality and the aha! label?

The Allergy Seal of Quality with the green dot, the white aha! lettering and the blue frame make up the original Allergy Seal of Quality. An exclusive brand was created for Migros, known at Migros as the "label-aha!". Both figurative marks belong to Service Allergie Suisse. Both figurative marks mean the same thing: the product is suitable for people with an allergy or intolerance.                                                          

What are the advantages of the Allergy Seal of Quality?

Thanks to the Allergy Seal of Quality, anyone who has an allergy or intolerance can identify a product that is suitable for them at a glance. With the Allergy Seal of Quality, we guarantee that the product's manufacturing process has been independently tested. The Allergy Seal of Quality additionally and clearly confirms the claim on the packaging (e.g., that it is "without milk" or that it is "gluten-free").           
                                                            

Is the Allergy Seal of Quality mandatory?

No, certification with the Allergy Seal of Quality is voluntary.
 

Which products and services can carry the Allergy Seal of Quality?

Only products and services that meet its strict requirements will be certified with the Allergy Seal of Quality. The certificate entitles you to place the Allergy Seal of Quality on the packaging, for example, and to use it for advertising.
 

What is needed for gaining permission to use the Allergy Seal of Quality?

You must have a valid certificate in order to use the Allergy Seal of Quality, which means that the products and services will need to undergo a certification process. The first thing we need is an enquiry with details of the product or service. Once all the required documents have been received, the certification process will start. The documents, the manufacturing company or the service will be thoroughly checked. Among other things, an audit is carried out by an independent audit body. If all requirements for the Allergy Seal of Quality are met, we issue a certificate for the corresponding product or service.

In this overview, you will find more information regarding what the 5 steps to the Allergy Seal of Quality entail.

 

How is it ensured that companies meet the requirements for the Allergy Seal of Quality?

The products and services undergo a strict certification process. Among other things, this certification process involves an examination performed by a scientific and medical expert committee. An on-site audit is also carried out. Once certified, the products and services are subject to regular checks by auditors as well as by Service Allergie Suisse. In addition, quality controls can be carried out in the companies at any time and without prior notification.

 

Where can I buy products with the Allergy Seal of Quality?           

Our website indicates where such products can be purchased. You can select the desired product here. At the bottom you will find a “Purchase the product” button that will take you directly to the website where the product is available.